Smart Cities
The project aimed to streamline the building inspection process through the use of technology, specifically focusing on the transition to a permit-free approach. The solution involved developing software that allows citizens to upload blueprints for renovation projects, which the system would then analyze for accuracy. Building inspectors would use AR technology integrated into the software to measure and verify construction work during on-site inspections, reducing the need for manual checks. This online tool enables remote blueprint inspection and automates permit verification through algorithms, ensuring a more efficient, stress-free experience for both inspectors and citizens.
Project Length
My Role
Deliverables
15 weeks
UX Researcher and Designer
Design Report, Clickable Prototype and Client Handouts
Structure
Explore
Desk Research, Concepting, Client Pitch, Interviews, Expert Interviews
Define
User Stories, Second Client Pitch, Minimal Viable Product
Ideate
Further Prototyping
Prototype & Testing
High-Fidelity Prototyping,
User Testing
01
Explore
Interviews were conducted with a building inspector from Delft and several homeowners to understand their perspectives on the current system. Desk research was also done to analyze the role of building inspectors and how the municipal system operates. The research revealed that much of the inspectors' work is already digitized, but citizens had negative views of the permit application process, describing it as outdated and slow.
02
Define
The goal was to develop a Minimum Viable Product (MVP) for presentation to the client. A platform was designed that allows citizens to plan, build, and check their home renovation projects in accordance with Delft’s building regulations. User research helped define essential features, resulting in a clickable MVP created in Figma, which received positive feedback from the client.
03
Ideate
Focus shifted to refining the Figma prototype based on client feedback and implementing requested features. User testing was conducted to validate the prototype, leading to a detailed user story that showcased the platform’s capabilities. After testing, the team decided to transition the prototype to Axure RP for improved usability.
04
Prototype & Testing
The final prototype was enhanced with additional functionalities based on user testing results and client requests. Efforts were made to streamline visual elements and ensure consistency across the platform, with a designated team member handling all visual tasks. The prototype was presented to the client, who provided further feedback, prompting discussions on necessary changes before the final exposition while balancing client expectations with project deadlines.
